What do I do if I'm being harassed by a customer?

Concerns & risks

You were trying to do your job, but a customer keeps making inappropriate comments.

Harassment can come from non-employees.

Causes & evidence

Employers can be responsible for harassment by non-employees like customers. See workplace harassment.

What to do

1. Report to your manager in writing.
2. Document incidents.
3. Contact the EEOC if not addressed.

Common mistakes: Common mistakes: thinking you just have to put up with it because they're the customer. Employers may have duties to address harassment by customers. Report it to your manager in writing. Keep a log. Describe the incidents clearly: date, time, what was said or done, and who saw it. Ask your manager what steps they will take, such as having someone else serve that customer, or banning the customer if needed. If you feel unsafe, step away and get help immediately. If your employer does nothing and harassment is based on a protected trait, you can contact the EEOC. Talk with coworkers who may have seen the same behavior.

Speed Man tip: Ask to be removed from contact with that customer.

Wrap-up: Report. Document. EEOC.