Bought a jacket, never wore it, tags on. Store says 'no refunds'. Is that legal?
Can a store refuse to give me a refund?
Concerns & risks
You bought something, changed your mind, and the store says no refunds.
Arguing at the counter without knowing the rules wastes your afternoon.
Causes & evidence
In the U.S., stores generally set their own return policies, and some states require the policy to be posted. Defective products have more protection. Laws differ by state and country, so treat this as general info, not legal advice.
What to do
- Read the receipt and posted policy.
- Ask for store credit or exchange.
- If the item is defective, mention the warranty.
- Paid by card and the item was misrepresented? Ask about a dispute.
Common mistakes: Common mistakes: assuming there's always a right to return. Many stores set their own policies. Read the receipt policy. Defective items may be covered by warranties, and your card issuer may help in some disputes.
Speed Man tip: Always ask for the manager kindly. Policies bend more often than you think.
Wrap-up: Stores usually set their own return policies. Defective items have more protection. Store credit is a common middle ground.
⚡ Speed Summary
- Stores usually set their own return policies.
- Defective items have more protection.
- Store credit is a common middle ground.
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