How do I file a complaint against an airline?

Concerns & risks

You were trying to resolve a problem with your airline, but they're ignoring you.

Airlines ignore some complaints.

Causes & evidence

File with the airline first, then the DOT. See airline refunds.

What to do

1. Contact the airline in writing.
2. File at the DOT aviation consumer site.
3. Keep records.

Common mistakes: Common mistakes: only complaining on social media. Send a written complaint to the airline with dates, flight numbers and what you want. Keep copies. If they don't help, file a complaint with the DOT's Office of Aviation Consumer Protection. Be clear and polite. Before complaining, gather everything: booking confirmation, boarding passes, receipts, and photos. Explain the issue in a short timeline, and state exactly what you want, like a refund or reimbursement. Give a reasonable deadline for a response. Airlines must acknowledge many complaints within a set time under DOT rules. Credit card disputes may help if you paid for a service you didn't get.

Speed Man tip: Be clear about what you want.

Wrap-up: Airline. DOT. Records.