My bank called saying my account was hacked. How do I know it's real?

Concerns & risks

Your phone rings and a caller from 'your bank' says your account is hacked and you need to move money now.

'Safe account' requests are a classic scam.

Causes & evidence

Scammers spoof bank numbers. See payment scams.

What to do

1. Hang up.
2. Call the number on the back of your card.
3. Never share one-time codes.
4. Report the call.

Common mistakes: Common mistakes: trusting caller ID, which can be faked. A real bank won't ask you to move money to a 'safe' account or give a one-time code. Hang up and call the number on the back of your card. Don't share passwords, PINs or codes. A good habit: whenever a call, text or email creates panic about your money, pause. Scammers count on speed. Real fraud departments will let you hang up and call back through the official number, and they'll still be there. Check your account yourself in the official app or website, and if anything looks wrong, call the bank directly and ask them to review recent activity and secure your login. Turn on account alerts so you see future charges right away.

Speed Man tip: Your bank will never ask for your login code. Ever.

Wrap-up: Hang up and call the number on your card. Never move money to a 'safe account'. Never share codes.