My package says delivered but it's not here. Who's responsible?

Concerns & risks

Your tracking says delivered, but your doorstep is empty.

Waiting too long can push you past claim windows.

Causes & evidence

Usually the seller is responsible until the package reaches you, and your card may offer a dispute option.

What to do

1. Check around the house, with neighbors and the mailroom.
2. Wait a day; carriers sometimes mark 'delivered' early.
3. Contact the seller first and ask for a replacement or refund.
4. If refused, file a dispute with your card issuer.

Common mistakes: Common mistakes: waiting too long. Retailers and carriers often have short windows to report. Check with neighbors and around the property first, then contact the seller, who usually handles replacements. Look at the delivery photo if the carrier took one, check the tracking GPS details, and ask the building office or mailroom. If you paid by card and the seller won't help, ask your card issuer about a dispute.

Speed Man tip: Paid by credit card? Disputes for items not received are often an option. Act quickly.

Wrap-up: Look around and wait 24 hours. Contact the seller first. Use a card dispute if refused.